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How Do I Get ID of A Request Offering Before Published?
Chris_Keander
Customer Advanced IT Monkey ✭✭✭
We are getting ready to go-live with our first Advanced Request Offering on the Self-Service Portal.
We have it ready in out test environment and can see the URL for direct-linking. Since it hasn't been published to production yet, and we need to include the URL to it as part of our steps for our internal Change Request that will need to get approved, I'm looking to find a way to predict what the URL of the production ARO will be.
As an example, this is the edited URL of the test offering:
http//our.domain/SC/ServiceCatalog/RequestOffering/5491c71b-3ebf-297d-0ed7-c9395e78bded,808a3810-99dc-3ebb-5f5b-fc81a9497bf7
We have it ready in out test environment and can see the URL for direct-linking. Since it hasn't been published to production yet, and we need to include the URL to it as part of our steps for our internal Change Request that will need to get approved, I'm looking to find a way to predict what the URL of the production ARO will be.
As an example, this is the edited URL of the test offering:
http//our.domain/SC/ServiceCatalog/RequestOffering/5491c71b-3ebf-297d-0ed7-c9395e78bded,808a3810-99dc-3ebb-5f5b-fc81a9497bf7
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Tony_Collett
Cireson Support Super IT Monkey ✭✭✭✭✭
Request Offerings have the same ID in test environments as they do in production environments, as long as the management pack containing the RO is transferred from test to prod.
Just make sure your domain is appropriate for prod (i.e. if test is testsvr001.local/... and prod is prodsvr001.local/... you will need to link directly to the prodsvr001 location or use local linking)5 -
OptionsTony_Collett
Cireson Support Super IT Monkey ✭✭✭✭✭
The way I would do it is a 2 step process - publish the RO, get the link and then update the required field. You could definitely look into the SQL in the ServiceManagement database, but you would still need to run the Cachebuilder at least once to get the RO into the Portal Database5
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OptionsTony_Collett
Cireson Support Super IT Monkey ✭✭✭✭✭
http//our.domain/SC/ServiceCatalog/RequestOffering/5491c71b-3ebf-297d-0ed7-c9395e78bded,808a3810-99dc-3ebb-5f5b-fc81a9497bf7
There are 2 IDs in this link. The first is the Service Offering. If you already have this published, you can grab this ID from any other RO.as long as it's in the same SO
The second is brought in by the Cachebuilder from somewhere (unfortunately I'm not sure where) and it's the RO itself. It is not contained in the Management Pack (I checked)
sorry I can't give you a more definitive answer, maybe someone else has more information5
Answers
Just make sure your domain is appropriate for prod (i.e. if test is testsvr001.local/... and prod is prodsvr001.local/... you will need to link directly to the prodsvr001 location or use local linking)
There are 2 IDs in this link. The first is the Service Offering. If you already have this published, you can grab this ID from any other RO.as long as it's in the same SO
The second is brought in by the Cachebuilder from somewhere (unfortunately I'm not sure where) and it's the RO itself. It is not contained in the Management Pack (I checked)
sorry I can't give you a more definitive answer, maybe someone else has more information