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Update AD User Details

Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭
in Analyst Portal
We are looking at a solution to allow an end user to request to update the following AD details:-
- First Name (Text)
- Last Name (Text)
- Job Title (List)
- Manager (List)
- Department (List)
- Telephone Number (Text)
- Mobile Number (Text)

We already have a custom SR form to capture these new fields which can be leveraged by Orchestrator. However, we would like a form with pre-populated fields of the end users details where they can override/update.

Any ideas would be great!

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    Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭
    @Joe_Burrows thanks for the reply! Does this write back to Active Directory?
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    Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Tom_Hyde said:
    @Joe_Burrows thanks for the reply! Does this write back to Active Directory?
    It does indeed, so you will need to make sure the app-pool account has the appropriate permissions to update AD user objects.
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    Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭
    @Joe_Burrows Awesome!
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    Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭
    @Joe_Burrows We could do with an approval step when the user edits and submits changes to their user profile. Do you know a way this can be achieved?
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    Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Tom_Hyde said:
    @Joe_Burrows We could do with an approval step when the user edits and submits changes to their user profile. Do you know a way this can be achieved?
    Hi Tom, not with this as it by-passes the work-item process. You could mix the two solutions, use this one for basic properties that you want them to freely change that dont require approval. And others such as Manager etc use a SR with an Review Activity and Runbook Activity etc.
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    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    I vote HR process, that way anyone can submit the request to update their information from a Request Offering but it has to pass through your HR team first. On their approval, runbook to update AD.

    And then things really get out of the hands of the IT department :)
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