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In Active Work, Team Work, and My Work views, allow SR's to expand, viewing MA's within it

Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
We'd like to be able to see which Manual Activities are associated with which Service Requests in the Active Work, Team Work, and My Work views, by simply clicking an expand arrow (or something similar) on the SR, then showing the MA's within it.
I've attached this image that I've quickly drawn up to demonstrate what I am thinking. If there is something similar already out there that I am missing, that someone could provide, me and my team would greatly appreciate it.
25 votes

Submitted · Last Updated

Comments

  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    I agree. Same for parent child IRs.
  • TysonTyson Member IT Monkey ✭
    I also agree, this would be a fantastic addition in our environment as well.
  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    There is an easily overlooked, completely native (but entirely opposite of what I'd say is a beyond useful request of yours) that exists in the portal.

    If you choose to "Add Columns" in the grid view, a few items that aren't shown by default are "Parent Work Item Type" and "Parent Work Item"
  • TysonTyson Member IT Monkey ✭
    Adam-

    While that is a useful thing (and we do use it) it doesn't expose quite as much info at a glance as we are hoping to get. 


  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    Tyson said:
    Adam-

    While that is a useful thing (and we do use it) it doesn't expose quite as much info at a glance as we are hoping to get. 


    Yup, it isn't perfect. So this request has my vote!
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