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Detailed tracing for Asset Excel crashes/failures.

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2016 edited September 2016 in Service Manager Asset Management Feature Requests

When Asset Excel crashes (and I should emphasize it's incredibly rare), it crashes with minimal information about the source of the error. The log file that currently ships with AE provides information but it feels/looks rather superficial at best when trying to understand failures in those assets and their respective relationships.

It'd be great if AE could provide more verbose logging about the Assets it's attempting to load to provide customers even deeper insight into their CMDB, assets, and relationships that are being dealt with.

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3 votes

Submitted · Last Updated September 2016

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

September 2016

The log file will show what the AE add in is up to as it is running and should show where things were at if it does crash.
The issue with any crashes with this product is that it is Excel that crashes rather then the tool itself. This is then relying on good data being available from Excel. This may or may not be even possible.... But I think it is worth investigating and improving if possible.

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