Extending Classes - Best Practices
I was watching the videos on automation and discovered that inherited classes are not technically supported in the self service portal. Is this still true?
Could anyone point me to some documentation on the best practices for extending the base classes such as the service request and incident request? I've been going through google and the only information I could find was on Technet. I'm hoping to find something a little more in-depth and maybe with some examples.
Thanks in advance.