Erin_Murphy
Customer IT Monkey ✭
When I select another analyst to view their active work items in the My Active Work Items view, it displays their jobs, but I still see my activities and not theirs.
Is this a normal feature? Or is there a setting I need to change to be able to view ALL of the other analysts ticktes?
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Answers
Once you have selected an Analyst object from the menu it should only display that users tickets.
Can you provide more info/pic of the problem please.
Hi James,
When I select an analyst, I can see all their tickets, but I can still see all my RA's and none of theirs.
I have tested this in our environment with the latest release (7.5.2004.75) , and we also get the same issue that you have discovered. This will need to be highlighted as a possible bug or a feature request for this App?