Crawling the Cireson Knowledge Base
We're currently in the process of planning out how to consolidate and maintain all of the knowledge that people have built up over the years. We're planning on using two different things:
1. SharePoint - for detailed reference documents
2. The Cireson KB - for quick fixes to common incidents, or information on common requests.
Our SharePoint team has asked me to find some recommendations from all of you on crawling the KB from SharePoint, so that we can have one single place for people to search.
Has anyone tried doing something similar before? Any success stories? Failure stories? Recommendations on how to set it all up?