Child Support Groups
I'm trying to configure our AD security groups for the Notify Analyst app and I'm running into a problem. We have a handful of nested Support Groups as Child Items under their parent Support Group. Here's an image of our Incident Tier Queue list and some of it's members as an example.
When I create or update an incident for the Extended Technical Support group, i get an email notification, so I know the app is working.
I've created a group in AD called 'sm-notify-DCE Tech Support' (I've set my prefix in the notify app as 'sm-notify-'). When I set the support group to DCE Tech Support, I don't receive a notification. I do see this in the TierChangeNotification log:
2016/10/18 13:44:41.742 - Work Item type is Incident
2016/10/18 13:44:41.743 - Mode is Update
2016/10/18 13:44:41.743 - Using legacy Tier Mappings feature
2016/10/18 13:44:41.753 - About to get default domain context
2016/10/18 13:44:41.792 - Processing "IR440 - Testing notifications from HD Test environment - please ignore/delete"
2016/10/18 13:44:41.805 - Tier property name is TierQueue
2016/10/18 13:44:41.807 - Unable to cast object of type 'System.Guid' to type 'Microsoft.EnterpriseManagement.Configuration.ManagementPackEnumeration'.
2016/10/18 13:44:41.807 - No matching group was found
2016/10/18 13:44:41.808 - Completed
I've bolded what I think is the important information. It looks like it's not able to cast a child item from the enum list?
Is that a bug in the app or are we doing something wrong in SM?