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  Geoff_Ross Cireson Consultant O.G.

  October 2016

  Hi Ozgur,
  
  This seems a cachebuilder problem. You can check the logs in CiresonPortal/bin/Logs/CacheBuilder.log
  
  Can you see if there is anything in there.
  
  Also, the version you are running is quite old ans there are 8 more hotfixes to be applied which will make your system more stable. They are cumulative so you only need apply 5.0.10
  
  Geoff
  

  1
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  Ozgur_Sahin Customer IT Monkey ✭

  October 2016 edited October 2016

  Geoff_Ross said:

  Hi Ozgur,
  
  This seems a cachebuilder problem. You can check the logs in CiresonPortal/bin/Logs/CacheBuilder.log
  
  Can you see if there is anything in there.
  
  Also, the version you are running is quite old ans there are 8 more hotfixes to be applied which will make your system more stable. They are cumulative so you only need apply 5.0.10
  
  Geoff
  

  Dear Geoff , thank you for your answer
  
  in CacheBuilder.log ,there is a lot of errors like this,
  
  

  ERROR [   9] 09 Sep 2016 10:30:32,495: Group not found: cn=XXX,ou=XXX,ou=groups,dc=XXX,dc=com
  I thing this error is not critical , maybe the gorup was deleted or the goroup name is chanched. I can solve it
  
  But this error is not clear to me
  
  

  Error Number:53,State:0,Class:20

  ERROR [WORK] 26 Aug 2016 22:35:01,594: SQL Error:

  System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) ---> System.ComponentModel.Win32Exception (0x80004005): The network path was not found

     at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

     at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

     at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)

     at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)

     at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)

  
  

  
  

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  Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

  October 2016 Answer ✓

  Hi Ozgur
  
  Id recommend upping the logging level to ALL deleting the existing log file so you can get a clean log to catch exactly where the cachebuilder is failing. More infomation on the below KB:
  https://support.cireson.com/KnowledgeBase/View/34/
  
  

  Error Number:53,State:0,Class:20

  ERROR [WORK] 26 Aug 2016 22:35:01,594: SQL Error:

  System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible

  This error typically happens when the cachebuilder is unable to access the SQL server, usually will see this when the server gets restarted and the DB is offline during the reboot or if you having a network issue.
  
  If you need further assistance then id recommend getting a support ticket raised so we can troubleshoot more.
  
  Cheers!
  Joe

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