Ticket ordering

Christopher_CarverChristopher_Carver Customer Adept IT Monkey ✭✭
We recently reached 5 digit ticket numbers from the default 4 ticket numbers we started out with in production. The problem we are having is when sorting the ticket ids in the Cireson portal, the sorting algorithm is alpha-numeric placing SR9000 tickets ahead of SR10000 tickets in descending order; this will eventually loop around and mix the ticket numbers together. I believe the sorting algorithm needs to be updated with a two pass parse sorting design. First pass ordering alpha characters at the front of the ticket id and then a second pass ordering numerical values that make up the end of the ticket ids.

I'm hoping this has been address in the latest version of the portal, if not please consider for proper functionality of the portal's sorting abilities.

Answers

  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Sounds like a bug we need to work on.
    Let me see if we can get this raised up the queue for you.
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