What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?
- Do low disk space alerts fire SCO/SMA runbooks that delete user profiles older than 30 days off of a device?
- Do failed Service Requests create Incidents with a Method of Procedure (MOP) and assign themselves to a group/individual to quickly resolve?
- Do Incidents occasionally (but automatically) direct analysts/end users to a knowledge article?
With the recent discussion of "what kind of service offerings does your company have?" It struck me that the area surrounding general automation really hasn't been touched on. So what kind of stuff is your company (but probably you ) doing?