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Cireson License app

Vignesh_Sridhar

Vignesh_Sridhar Customer IT Monkey ✭

November 2016 in Service Manager Console App Feature Requests

Hi,

I am planning to upgrade my Console App Licensing to the latest version in my Production environment.

Can I directly import the MP to the console and will it overwrite it or I need to delete the MP first and then upload the latest one ?

Since i have existing License, I have copied all the licenses to a notepad.

Help Required.

0

Best Answer

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Geoff_Ross Cireson Consultant O.G.

November 2016 Answer ✓

Hi Vignesh,

Just import and Service Manager will overwrite it. It only allows this if the version is higher.
In this scenario, all settings should remain. If you delete and re-import, you will lost settings in the case and maybe data for other MPs.

Geoff

5

Answers

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Geoff_Ross Cireson Consultant O.G.

November 2016 Answer ✓

Hi Vignesh,

Just import and Service Manager will overwrite it. It only allows this if the version is higher.
In this scenario, all settings should remain. If you delete and re-import, you will lost settings in the case and maybe data for other MPs.

Geoff

5
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Vignesh_Sridhar Customer IT Monkey ✭

November 2016

@Geoff_Ross
I will immport and over write it. that would be the best solutiona nd i wont lose data also

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