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How to turn off the Session Timeout Warning

Bryant_RichardsBryant_Richards Customer IT Monkey ✭
We just updated to the newest version of the portal and now we get a Session Timeout Warning after a few minutes of inactivity on the portal. Is there a way to turn it off or extend the time limit on the expiration?

Best Answer

  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    edited November 2016 Answer ✓
    Hello Bryant

    You can disable the timeout from the Setting Items table, and change the table "UseSessionTimer" from 'True' to 'False'. Restart the Cache Builder, restart the IIS site and recycle the app pool when done.

    If you want to change the setting, you can edit it from the Session state timeout settings in IIS.

    Here's our KB article on the feature: https://support.cireson.com/KnowledgeBase/View/1347#/

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