Who runs proper Software Asset licensing/management with information from SCCM?
I have big issues with our Software titles inventory coming from Microsoft. Being involved in a case with Microsoft since April now, we haven't found a proper solution.
It started with the finding that a lot of Software titles do not get deleted in Service Manager even if they're not present any more on any of the inventoried machines. SCCM doesn't have a single installation, but the Software title is still in the SCSM Software list and most of the times, even related with Hardware assets. This causes a huge confusion about installed Software and how many licenses we need. None of our important software seems to have a correct count.
Together with Microsoft, I started to work on this issue, but still have no solution. I created a new connector that recognized that certain software is not installed any more and deleted those titles out of the SCSM software list. Then, a couple of weeks later, I deleted the old disabled connector. This caused all software that seemed to have been added into SCSM via this disabled connector (or at least recognized) to lose their relation ship to all the assets where it's still installed and never was removed. The relationship Software/asset hasn't come back since then, the new SCCM-SCSM connector still runs once at night.
As an example, we have about 1600 installations of Office Plus 2010 according to SCCM inventory, but only about 1000 exist in the Cireson Software Asset so far. All other relations have been removed.
Who knows of these issues with the connectors and has found a proper solution? Microsoft told me in the beginning of the case that SCSM was never meant to be used as a proper licensing management tool which sounded quite ridiculous to me. This would spoil the whole purpose of Cireson Software Asset Management if Microsoft is not capable of delivering the right information and also keep track on it. Is there any kind of configuration I might be missing?
Thanks for your help.