Change Request Action Log - potential issue?
We have noticed an issue that may just be the way the portal works and if so we could have a feature request.
If the Analyst uses the 'Send Email' task within a CR the details get added to the Action Log correctly. The issue occurs when the End User replies to that email. The Exchange Connector appears to process it correctly and the email gets added as a Related Item of the CR. However, nothing gets written to the Action Log.
Using the SCSM console we can see on the Extension tab of the CR form that the details have been written to 'Action Log' field.
Is this expected behaviour?
Is this an issue with the Exchange Connector?
Is this a feature request for the Analyst Portal?