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Service desk ticker app - create a possibility to inform groups

Peter_Jarisch

Peter_Jarisch Customer IT Monkey ✭

May 2016 in All Other Feature Requests and Ideas

Our users are mainly working on Citrix/Remote Desktop Services – so we have several servers and each server hosts about 50 users. Some weeks ago we deployed the Service Desk Ticker App – which was highly appreciated by our users. However, we can only inform all our users [on all servers] about urgent issues, but it is not possible to inform only the users of 1 server or even better only users of a specific Active Directory group.

It would be great if it that would be possible, because for instance today we had the need for it!

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11 votes

Submitted · Last Updated May 2016

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2016

I suggested something incredibly similar. In short, the current way seems to be using their SCCM app. https://community.cireson.com/discussion/260/ticker-app-target-active-directory-ous-sccm-device-collections#latest

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Peter_Jarisch Customer IT Monkey ✭

May 2016

Yeah, its similar, but the SCCM app wouldn't do the trick as it is possible that we have to inform some of our users on various servers (thus the request for the AD user group). Example: if we are providing some of our users with a service X and those users are distributed across all our servers we would inform all users (even those who are not using service X) about an outage

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