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Flag WI in the grid if updated by analyst or end user (via email or action log)

Adrian_Mataisz

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

December 2016 in Service Manager Portal Feature Requests

Flag WI in the grid if updated by analyst or end user (via email or action log).

This will help if analyst asks user for more info and user updates the ticket. Same way is analysts sends an email or comment to the user.

In larger queues this will help analyst to follow up and assign the WI.

I know we can use Last modified sorting but it doesn't tell you who updated the WI last.

6

6

6 votes

Submitted · Last Updated December 2016

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

December 2016 edited December 2016

Feels like that is on the horizon - https://community.cireson.com/discussion/1632/active-work-items-badges-on-menu-items. Yes it's the last modified, but feels rather close.

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