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Access for enduser to business Services

Hello,

I have a request offering for endusers to create request regarding Passwords and rights where three Business Services should be shown. This works for analysts but not for endusers.  For enduser no  Service is shown. We have a runbook for our Portal which runs permanently and checks new requests. If a request is not assigned to a user the runbook checks the Business Service and assigns to the correct Group.  

Do you have any idea to give endusers Access (only reading) to Business Services?

Regards

Margret

Best Answers

Answers

  • Margarete_JussenMargarete_Jussen Customer Adept IT Monkey ✭✭
    Yes we have. I am not able to create a configuration group.... I can choose between group and catalog group not config item group.
    By the way I am new in administrating SCSM I am sorry, may be my questions sound stupid to you.

    Regards
    Margret
  • Margarete_JussenMargarete_Jussen Customer Adept IT Monkey ✭✭
    :) That´s it! Thank you very much!!!
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