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Knowledge Artcile Search Strings Saved

David_Allen

David_Allen Partner Advanced IT Monkey ✭✭✭

November 2016 in Service Manager Portal Feature Requests

This maybe an obscure one, but I would find it extremely useful if I could view what Knowledge Articles people are searching for, and how they are looking for them. If I had a record of search queries made, I could easily ascertain if there is specific knowledge users are after which is not present, and correct it, or simply that minor meta data alterations need to be made.

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7 votes

Submitted · Last Updated November 2016

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Rick_Hancks Customer Adept IT Monkey ✭✭

December 2016

The reporting capabilities for Knowledge is quite lacking and this would be a very helpful report to have. It should also show searches where "No Results" were found.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

December 2016

Agree with @Rick_Hancks on counting "No Results" searches. Since there's no "agree" button on FR comments, this is my full-text version.

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