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Editing All items error

Martyn_HancoxMartyn_Hancox Customer IT Monkey ✭

Hi All

We are getting the following error whenever we try to edit any incident, service request etc in the portal:

2016-10-20 15:12:22,153,WorkItem Save call failed with error: An object of class EnterpriseManagementObject with ID 042cf6c1-e5d6-e357-cb03-1faa85b40807 was not found.
2016-10-20 15:14:54,985,UpdateDirtyProjectionAsync threw an exception
2016-10-20 15:14:54,985,Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: An object of class EnterpriseManagementObject with ID 042cf6c1-e5d6-e357-cb03-1faa85b40807 was not found.

Just suddenly started. Does anyone know the power shell syntax to work out what the ID relates to?

Thanks

Martyn

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Hi Martyn,

    Try
    Import-Module SMLets
    Get-SCSMObject 042cf6c1-e5d6-e357-cb03-1faa85b40807 

    Geoff
  • Martyn_HancoxMartyn_Hancox Customer IT Monkey ✭

    Thanks Geoff.

    Came back saying that is the ID or the Incident I am trying to edit. Its like Cireson doesn't know it exists to edit it.

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Are you editing from the Incident form, by clicking Save / Apply or via a task?
  • Martyn_HancoxMartyn_Hancox Customer IT Monkey ✭
    via the form in the portal. Really odd as the IR exists in the ServiceManagement DB with the correct ID as well.
  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    Hello Martyn,

    Not quite sure if this is still an issue, but is your Portal system service account a member of the SCSM Administrators role?
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