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Show Assigned Analyst in the My Requests view.

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

This may be a duplicate from another Feature Requested submitted by other community members requesting to add columns to the Grid, but here's my suggestion which I submitted as an SR a while ago:

There is no "Assigned User" column available on the "My Requests" page (and having the "Affected User" column there seems pretty pointless because wouldn't it always be you?).

10

10

10 votes

Submitted · Last Updated May 2016

Comments

Robert_Hahn Customer Adept IT Monkey ✭✭

May 2016

Agreed, though I know some clients who would want to be able to hide the 'Assigned To' column, in an effort of preventing end users from circumventing their single point of contact service desk. If this can be done, I know half of the clients I have supported would love it and the others would have no objections.

0
Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

December 2016

Love to see this. Or give us a column editor and let us us include custom fields (from class extensions) as well.

0
Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

December 2016

This would be good if we could limit the extra column to Analysts-only.

0

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