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Ability to collapse/group Child Incidents in queue where Parent Exists

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2016 in Service Manager Portal Feature Requests

Quick scenario: A mid tier analyst has a Parent Incident assigned to him and some of the child Incidents are assigned within their group.

In the portal's "Team Work" view it would be awesome if the Child IRs could be logically grouped/collapsed to the parent. This obviously wouldn't be applicable wherein the Child IRs exist in wholly different support tiers (where the analyst wouldn't even see them in their queue in the first place).

9

9

9 votes

Submitted · Last Updated May 2016

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Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

December 2016

Great idea. I also would like to see auto Classification of the child incident if included into parent incident, to take the classification of the parent. Also when the parent is Marked resolved it should copy the Resolution Notes to all child incidents Res Notes.

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