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How can an user close his tickets

Philipp_Schäfer Member IT Monkey ✭

January 2017 in Self-Service Portal - Community

Hello community,

is there a possible way that a user can close his own requests if he can solve the problem or if the incidents not occur anymore?
I know that a service request has an option to cancel the request.

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Martin_Blomgren Customer Ninja IT Monkey ✭✭✭✭

January 2017 Answer ✓

Hi!

You can use a custom task for this:
https://community.cireson.com/discussion/53/resolved-incident

5

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Martin_Blomgren Customer Ninja IT Monkey ✭✭✭✭

January 2017 Answer ✓

Hi!

You can use a custom task for this:
https://community.cireson.com/discussion/53/resolved-incident

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Philipp_Schäfer Member IT Monkey ✭

January 2017

Thank you, that helps a lot.

0

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