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Apply Template to existing Service Request

Raffael_Jenzer

Raffael_Jenzer Customer IT Monkey ✭

January 2017 in Service Manager Portal Feature Requests

Hi

1) User creates a standard Service Request. New SR has ID SR1234.
2) Analyst should be able to apply a Service Request Template to SR1234 (created in step 1).

Does anyone have an idea or already a custom script to do this? It would be great to do that in the portal. :-)

Thanks for any help!

Regards,
Raffael

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4 votes

Submitted · Last Updated January 2017

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David_Sebba Customer IT Monkey ✭

January 2017 edited January 2017

This is a PowerShell script that was created to correctly apply a template that contained activities, which it does. It could probably be adapted to a task.
http://blog.coretech.dk/mme/set-scsmtemplatewithactivities-powershell-script/
(to be clear, I didn't write it :-) )

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Raffael_Jenzer Customer IT Monkey ✭

January 2017

Hi

Meanwhile, i've added the following code to the custom.js-file (see attachement).

This code was originally from an "Apply Template to IR". I've changed some items. My actual result is the following:
- I'm able to choose from all the SR templates
- When I click "OK", it cancels the "old" SR (and all the activities in it) and creates a new SR based on the selected template

Is anyone able to change my code?
Target:
- The old SR will not get cancelled
- No new SR created
- The activities from the selected template will get attached to the old SR.
- Existing activites will remain in the old SR.

I would really appreciate any help.

Cheers,
Raffael

SR_to_SR.zip 3.4K

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