Navigation Settings - Making a link visible to selected AD group only
I was asked by our support tech to add a link to the self service portal that opens a blank new incident request. So i added the link through the navigation settings menu, set the new link to visible and added the AD group that the tech accounts are in. I just launched the self service portal as an end user and discovered that the new incident link was visible. It doesn't do anything when you click on it but I know if i leave it as is i'll be inundated with calls about why this link does work. I hopped on the global support page and looked over the document and as far as i can tell this shouldn't be visible to the end user account.
If anyone has any hints, tips, tricks, hey do this instead options i'd greatly appreciate the help.