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Project Server Connector licensing

Eric_Krasner

Eric_Krasner Customer Advanced IT Monkey ✭✭✭

June 2016 in General Discussion

Does this app require additional licensing? I am licensed for the service management stream, yet when I installed the app, it won't license itself from the licensing app.

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seth_coussens Member Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Please make sure that you've upgraded your Console Licensing application to the latest version. The Project Server connector licensing is only available on version released post May-2016.

If you still are having issues you will need to contact support and make sure the license was properly added to your license stream.

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seth_coussens Member Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Please make sure that you've upgraded your Console Licensing application to the latest version. The Project Server connector licensing is only available on version released post May-2016.

If you still are having issues you will need to contact support and make sure the license was properly added to your license stream.

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Eric_Krasner Customer Advanced IT Monkey ✭✭✭

June 2016

I am on Console Licensing App v 7.5.0.89

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

June 2016

Hi Eric,
The Project Server Connector should be part of your license stream - you can check your product key at http://licensing.cireson.com/ Please contact support if this is still an issue.

Thanks,

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Eric_Krasner Customer Advanced IT Monkey ✭✭✭

June 2016

Thanks Steve, I submitted an IR for this since it is still an issue for me.

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