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Old Manual Activity still visible in My Work

Ilias_El_Taghadouini

Ilias_El_Taghadouini Customer IT Monkey ✭

January 2017 in Analyst Portal

Hello,

In my environment I have 1 manual activity (which has been completed months ago and has been archived) still visible in the My Work view. There is no trace of this MA in the ServiceManager on Data Warehouse databases but it's still present in the ServiceManagement db in the WorkItem table ans has the with a status of in progress.

I don't like to update SQL directly so is there another way to remove this apparently orphaned MA ?

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Geoff_Ross Cireson Consultant O.G.

January 2017 Answer ✓

Hi Illias,

My usual recommendation if this happens to to truncate the whole WorkItem table and let it re-sync. This is still updating the database directly, so if its just one record and you know what you are doing, (and have a backup etc) I think thats fine.

If you delete anything that should be there, it will sync back over anyway.

Good luck.

Geoff

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Geoff_Ross Cireson Consultant O.G.

January 2017 Answer ✓

Hi Illias,

My usual recommendation if this happens to to truncate the whole WorkItem table and let it re-sync. This is still updating the database directly, so if its just one record and you know what you are doing, (and have a backup etc) I think thats fine.

If you delete anything that should be there, it will sync back over anyway.

Good luck.

Geoff

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Ilias_El_Taghadouini Customer IT Monkey ✭

January 2017

Thanks Geoff I'll give that a try

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