Vendor Tickets - Customization to Document these in Service Manager
I am seeking assistance in learning how others document Vendor Tickets, meaning IR123 has an open Microsoft ticket and an open TFS ticket.
What we have been using is two simple work item extensions, Vendor and Vendor Ticket. Vendor has it's own Unsealed MP, allowing us to edit the Vendor list as needed.
This approach has worked well as long as we have a single Vendor Ticket, however this is no longer the case in many instances as we have matured with Service Manager and our processes.
What approach/customizations have you done or seen to accomplish a similar goal. As I do not see an option to switch or redesign how we are handling Vendor Tickets to accommodate multiple options.
Thank you for taking the time to read/provide feedback.