How do you structure/layout your Knowledgebase articles?
With that, how do you, as a company or organization, design your articles or content for customer consumption?
One of the great things about the existing Cireson Portal is the ability to use HTML and CSS to customize your content, either based on your web site's look and feel and/or your Portal's look and feel. Do you take advantage of this capability?
Images are one of the biggest advantages towards creating a quality article, as it creates a visual of what the customer is looking for, or what the customer needs to accomplish in order to reach their objective (resolving an issue, installing software, etc.). Does your company use Data URI (supported in the Portal!) or hosted images?
I would love to hear from some of our customers on how creative they get with their Knowledgebase articles!