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Grouping of Change Request Templates

Build in a tree level view to allow the grouping of certain types of CR.  We have many CR templates and to be able to group these based on the change category would be useful e.g. standard, normal & emergency.
1 votes

Submitted · Last Updated

Comments

  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

    I have prefixed all of our templates

    Standard = Std 

    Normal = Nrl  in order to keep them together in the selection pane.

    Emergency , Major & the Normal template have been prefixed with an * or two.

  • Rob_KellyRob_Kelly Customer IT Monkey ✭

    Hi Peter,

    Thanks for the response. We currently do that but we wanted to make the navigation a even easier for our portal users.  The easier we make it the more likely they'll use the correct template! :-)

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