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Some types of emails not getting imported. Any idea why?

Suleyman_OzdenSuleyman_Ozden Customer Advanced IT Monkey ✭✭✭

We have emails that our Exchange connector does not import to service manager.

1. Emails that are signed. We only get signed emails to the mailbox from one sender.

2. Mails from Sharepoint. For certain document libraries emaisl get automatically sent but these mails are not imported. Kind of strange Service Manager is not importing mails from another MS product!


Anyone seen issues with certain types of emails not getting imported?


Best Regards

Suleyman

Best Answers

Answers

  • Suleyman_OzdenSuleyman_Ozden Customer Advanced IT Monkey ✭✭✭

    Hi Brett

    For 1. the sender is external and does not have a user CI in the system. I thought everyone could send an email and get an incident created?

    For 2. the sender address does have a CI in SCSM.

  • Suleyman_OzdenSuleyman_Ozden Customer Advanced IT Monkey ✭✭✭

    Hi Brian

    Great info. What kind of rules did you end up creating? I am especially interested in the SharePoint alerts and the signed emails.

  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Nice fix @Brian_Wiest
    Very clever
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