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Service Desk: Auto route and Assign Tickets

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

February 2017 in Service Manager Console App Feature Requests

Our service desk manually work out who has the least tickets and assigns that person any unassigned tickets.

It would be brilliant if the analyst console has the functionality to do this and save the Service Desk staff time each morning. It would also speed up the processing of tickets.

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4 votes

Submitted · Last Updated February 2017

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Sean_Terry Customer Advanced IT Monkey ✭✭✭

February 2017

It would work well with this idea as well: https://community.cireson.com/discussion/89/analyst-out-of-office-ooo-notifications-for-cireson-analyst-portal#!

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