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User showing as 'Domain User or Group'

Tom_Hyde

Tom_Hyde Customer Advanced IT Monkey ✭✭✭

February 2017 in Service Manager

We just recently migrated from 2012 to 2016 environment and one of analysts can not log into the portal. I have checked the users ci and noticed that he is appearing as a 'Domain User or Group' rather than an Active Directory User... I've synced the connector but still nothing. Any ideas how i can sort this?

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

February 2017 Answer ✓

Hi @Tom_Hyde
The base class for users is actually the Active Directory User or Group class.

How did you migrate the data from 2012 to 2016?
Did you migrate from an existing 2012 environment to a new 2016 environment?

Check that your AD Connector(s) are running and have successfully synced to the SCSM DB or the user will not be able to log on as the users name will not be available to logon.

Let us know and we can see if we can help you.

5

Answers

Options
Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

February 2017 Answer ✓

Hi @Tom_Hyde
The base class for users is actually the Active Directory User or Group class.

How did you migrate the data from 2012 to 2016?
Did you migrate from an existing 2012 environment to a new 2016 environment?

Check that your AD Connector(s) are running and have successfully synced to the SCSM DB or the user will not be able to log on as the users name will not be available to logon.

Let us know and we can see if we can help you.

5

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