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Want the ability screenshots knowledge base articles in SM portal.

Alan_Barron

Alan_Barron Customer IT Monkey ✭

February 2017 in Service Manager Portal Feature Requests

We would like the ability screenshots knowledge base articles in SM portal. Our technical assistance center or help desk supports about 5 dozen different applications. Our current KB includes a number of screenshots to allow the analyst to more quickly recognize and resolve issues. Currently, screenshots can't be saved in the SM portal KB.

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2 votes

Submitted · Last Updated February 2017

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

February 2017

You can paste screenshots into KB articles. I am assuming that you are using the HTML KB. If you paste an image from the clipboard into either the End User or Analyst content editor, it will be saved into the file (base64 encoded, inline with the HTML). At one point, this did not work in certain browsers, but I am not sure if this is true anymore, since we use IE, Chrome, and FireFox here with regularity.

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Davin_Clouthier Customer Adept IT Monkey ✭✭

February 2017

Two easiest options that come to mind is pasting in from another program, I have had the most success pasting from Word/Onenote into the Portal running on IE. The other option if you know HTML is just use any image to base64 website and enter in the image with html inside of <img> tags.

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Alan_Barron Customer IT Monkey ✭

February 2017

Thanks!

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Dakota_Green Member Advanced IT Monkey ✭✭✭

February 2017

There are a few different ways of pulling this off; it's discussed in somewhat detail here:

https://community.cireson.com/discussion/707/faq-turning-an-image-into-data-uri-code#latest

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