Notify Anayst (Free) licensing option
Leon_Ashton-Leatherl
Customer IT Monkey ✭
Hi,
We have the Service Management Stream of the Cirson product and I have imported the management packs for the Notify Analyst app. I have also copied the required DLL's as per the installation instructions however I am not presented the option to be able to specify the license as "Free" the same as in the documentation. Does anyone know why this option is not being exposed?
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Joe_Burrows
Cireson Devops Super IT Monkey ✭✭✭✭✭
Hi LeonLeon_Ashton-Leatherl said:Hi,
We have the Service Management Stream of the Cirson product and I have imported the management packs for the Notify Analyst app. I have also copied the required DLL's as per the installation instructions however I am not presented the option to be able to specify the license as "Free" the same as in the documentation. Does anyone know why this option is not being exposed?
It now defaults to free so you can skip this step (the documentation needs to be updated), Notify Analyst will trigger for Incident and Service Requests using un-licensed 'free' version.
Cheers
Joe5 -
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maico_tamayo
Cireson Dev IT Monkey ✭
Our latest version of "Notify Analyst" has a free version now:
We have some couple of bug fixes that we just finished last week. Hopefully the latest stable version would be released this week. I will update this post if the latest download is available.
Cheers
1
Answers
Are you also using the console licensing app to licensing the App?
It now defaults to free so you can skip this step (the documentation needs to be updated), Notify Analyst will trigger for Incident and Service Requests using un-licensed 'free' version.
Cheers
Joe
You only need to use the 'Console licensing app' if you wish to activate the paid features of the application. By default you will see the free features of Incident and Service Request for notifications.
Hope that helps, if your interested in the additional features id recommend getting in touch with one of your Cireson Territory Managers to arrange a trial.
Cheers
Joe
Thanks Joe, although we are already using the licensing app to license our Service Management stream features and I am receiving an alert every day stating that the Notify Analyst App expired on 1/1/0001 is there any way to prevent this?
I'm surprised we have not run across this in the past and already fixed this issue.
I've started a conversation around this internally and we should hopefully supply a fix soon.
Thank you again for contacting us and for your ongoing patience in this matter.
Kind regards,
Brett Moffett
No problem Brett, many thanks for the swift response
Do we have any further update on this yet?
We have some couple of bug fixes that we just finished last week. Hopefully the latest stable version would be released this week. I will update this post if the latest download is available.
Cheers