Dashboard "Show Selected Results", Work Items No Longer Available to Open

Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

Hi all,

I just noticed in 7.3 of the portal, when clicking on an element within a dashboard graphic, which then displays the related work items, (as shown below), the Work Items are no longer clickable (like they were in the previous version). So there is no way for the analyst to open up the relevant job without searching for it and opening it separately.

Should I log this as a bug?

Regards,

Adrian

Answers

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    edited February 2017
    Updated:

    Sorry just tested and can replicate, would recommend raising this one through support :)
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Will do.

    Thanks Joe :)

  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Strange, I dont have this issue running v7.3, I will attach a video to the ticket you have opened
  • seth_coussensseth_coussens Product Owner Ninja IT Monkey ✭✭✭✭
    I believe that Brian is correct, if you have two ID columns you will run into issues with the linking.
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Thanks for the tip. We will try adjusting our dashboard and see if that does the trick.

  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    We tried modifying the column titles. This Didn’t fix it, and we also removed references to the parent Work Item ID and this also didn't work.

    Any other ideas?

    Regards,

    Adrian


  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Can you share the sql query?
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    This is a bug, which is now being looked at by Cireson Support.

    Here is an example sql query.

    SELECT [WorkItemID], [ParentWorkItemID], [AssignedUser], [Title] ,[DisplayName], [CreatedByUser], Substring (DisplayName, 8, 50) as Description

    FROM [ServiceManagement].[dbo].[WorkItem]
    Where
      StatusID <> 'C7B65747-F99E-C108-1E17-3C1062138FC4' and
      StatusID <> '9DE908A1-D8F1-477E-C6A2-62697042B8D9' and
      StatusID <> 'B026FDFD-89BD-490B-E1FD-A599C78D440F' and
      StatusID <> 'BD0AE7C4-3315-2EB3-7933-82DFC482DBAF' and
      StatusID <> 'EAEC5899-B13C-D107-3E1A-955DA6BF9FA7' and
      StatusID <> '21DBFCB4-05F3-FCC0-A58E-A9C48CDE3B0E' and
      StatusID <> '674E87E4-A58E-EAB0-9A05-B48881DE784C' and
      StatusID <> '2B8830B6-59F0-F574-9C2A-F4B4682F1681'
      AND (
      Title like '%procurement%' or
      Description like '%procurement')

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