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How does MAWI invoke "Create Incident" template?

Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
This also applies to the other tasks featured in MAWI for the console, but how are these triggered? I only assumed that it was using some default template/setting in SCSM or Cireson apps but I can't find that setting anywhere. 

Is this not configurable/perhaps a Feature Request? While "Create Incident from Template" is a valid workaround task, I wouldn't mind editing the default (one click) behavior.

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