In Version 6 All Cireson Asset Classes are placed under "Configuration Items", this is a big No.

Dennis_de_JagerDennis_de_Jager Customer IT Monkey ✭
When you want to link some Assets together, you can't specify to filter a specific Cireson Asset class anymore, it is all placed under Configuration Items.

So when I want to link on standard to another standard, i need to search in Configuration Items, Standard is not in the classes list anymore.
If I want to link a Cireson Asset Location to something I need to search that Location under Configuration Items. There is however an entry for Location, but you won't find anything in there.

I can't explain this to my coworkers

Cireson you broke this. Please fix ASAP.

We were planning an upgrade to 6 but it is on hold for now, doing Asset Management thru the Portal is broken.
Or is there a hidden "AllowCiresonAssetClassesFilter" I can set to True?

Best Answer

Answers

  • carrie_medinecarrie_medine Member Advanced IT Monkey ✭✭✭
    Hello Dennis,
    You should be able to find assets by performing a search using the default "Configuration Item" class :


    The CI picker was modified to only show classes that are abstract classes, this was necessary to resolve some bugs and performance issues. 

    Using v6.0.3 you can add a custom form definition to target a specific class such as below with Software Assets:
                           {   name: "Affected Software",
                                type: "multipleObjectPicker",
                                PropertyName: "HasRelatedWorkItems",
                                ClassId: "81e3da4f-e41c-311e-5b05-3ca779d030db",
                                PropertyToDisplay: {DisplayName:"Name"},
                                Scoped: true
                            },



    sa.PNG 30.3K
  • Dennis_de_JagerDennis_de_Jager Customer IT Monkey ✭
    Hi Carrie,

    Just now I had to search a Standard called Infrastructure and had to search through 63 pages of Configuration Item Results. I have never seen any performance issues in the old version or improvements in the new version. 

    As I said, the functionality is broken now.

    Making specific relationship parts on forms is also not doable since you there are over 30 Asset classes.
    So I have to make a lot of those if I want to link stuff together.

    At least give us an option to turn it on, because functionality precedes performance.

    Thanks for your quick reply though.


  • AJ_WittenbrinkAJ_Wittenbrink Customer IT Monkey ✭
    I am in agreement with Dennis.  We try to enforce our analysts to only use Cireson classes or a custom class.  Causes some extra work to prepare for CAB meetings and reporting.
  • Dennis_de_JagerDennis_de_Jager Customer IT Monkey ✭
    Today I discovered that this way of doing Cireson Assets generates another issue.

    When an Analyst in my company makes a new Hardware Asset, it's not available in the search options until the CacheBuilder syncs Config Items.

    So making a Hardware Asset and then immediately linking it to a Work Item is not possible through the normal ways.

    My guess this is fixed in version 7.4.3 as stated in the release notes, but I have not tested that version yet:
    • PR60564 - Asset Classes not appearing in the the config item search box
    Can somebody running that version please confirm that the newly made Assets are available immediately?
Sign In or Register to comment.