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No search results when trying to change "Assigned To" and "Affected User" fields.

Adam_Morris

Adam_Morris Customer IT Monkey ✭

March 2017 in Analyst Portal

Some of my analysts do not see any search results in the user picker when they try to change the "Affected User" or "Assigned To" fields. Even among users who have the same roles assigned, some can change these fields, others can't. I've had users test with different browsers and different computers but this seems to be an issue with permissions.

Has anyone else come across this?

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

March 2017

Hi @Adam_Morris
Are the users all in the AD Group identified as the SCSM Analysts group?
You can check what group that is by going to Admin Settings and selecting Setting Items in v7.3+. (or scrolling all the way to the bottom in v7.2-)

make sure all analysts are in this group as well as their individual support team groups.

Good luck and I hope this answers your question

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Adam_Morris Customer IT Monkey ✭

March 2017

I just double checked and yes, all of my analysts are members of this group.

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Rob_R Member IT Monkey ✭

March 2017

Make sure the User Role has access to the correct Configuration items group. I believe they need access to the Global users instance group in order to 'pull' Users from the CMDB

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