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Changing text within the "Create on Behalf of"

Ingrid_Glatz

Ingrid_Glatz Customer Adept IT Monkey ✭✭

March 2017 in Analyst Portal

We allow our analysts to create tickets using the "Create on behalf of" field. Unfortunately. most of them do not understand that there's no need to select a different user if the ticket is for her or himself. Often, they even select the wrong user and wonder why they're not notified if something changes. They are irritated by the text "Choose one..." in this field and think they have to fill it out.

Is there an option to change the text to something like "Optional"?

Thanks.

Ingrid

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David_Morris1 Member Advanced IT Monkey ✭✭✭

March 2017 edited March 2017 Answer ✓

this solution really help out here, a little different to what your asking but its really neat

https://community.cireson.com/discussion/comment/5767

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David_Morris1 Member Advanced IT Monkey ✭✭✭

March 2017 edited March 2017 Answer ✓

this solution really help out here, a little different to what your asking but its really neat

https://community.cireson.com/discussion/comment/5767

5
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Ingrid_Glatz Customer Adept IT Monkey ✭✭

March 2017

Thanks David for the link. I was searching through the discussions using "Behalf" but nothing showed up.
This should help me to configure the field.

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