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CAB approvals in My Work/Team Work

Erin_Murphy

Erin_Murphy Customer IT Monkey ✭

March 2017 in Service Manager

We have specific CAB approval groups for Major/Emergency/Retro CRs.

We have 2 domains, both domains have the same groups in them and i can choose either group in the RA.

My question is, when these groups are chosen, shouldnt the members of these groups be able to see the RA as something assigned to them in My Work or Team Work?

They are email enabled Universal Security groups.

We need the approvers to be able to view the RA's in the portal.

Any ideas?

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Answers

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

March 2017

Here are some things to check:

Have you clicked on the My Work navigation tab?
Have you selected the "Show Activities" check box to show the Review Activities?
Is the review activity In Progress?

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017 edited March 2017

Hi Erin

We have a feature request open here for this functionality:
https://community.cireson.com/discussion/757/

Id recommend using automation to add each member of the group as a reviewer rather than assign a group as the reviewer.

Regards
Joe

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