CacheBuilder Logging

Answers

• Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

  April 2017 Answer ✓

  You might be having an issue with a corrupt Cache Builder....
  
  Try to re-install.....
  
  On the Portal Server where the Cireson Cache Builder service is installed run the following command at an elevated command prompt in PowerShell:
  
  C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -uninstall C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -install
  On install you'll be prompted for the service account to run the Cache Builder.... I recommend using the same account as the Operational Database Account  ( SCSM Console > Administration > Security > Run As Accounts > Operational Database Account )
  
  ....
  If you require logging for everything then open with notepad++:
  C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.Service.exe.config
  
  Configuration > log4net > logger > level { set value to ALL }
  
  Then save the file, then restart the Cache Builder Service
  
  Then you could check C:\inetpub\CiresonPortal\bin\Logs\CacheBuilder.log
  

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• Greg_Tate Customer IT Monkey ✭

  April 2017

  Thanks for taking the time with a detailed response. This is all good info. I uninstalled the CacheBuilder service and re-installed. Updated the logging level to ALL, yet still no results in the log. I see that the CacheBuilder service is active, as it's posting modifications to the LastModified table in the ServiceManagement database.
  
  I was able to resolve the initial issue by licensing the portal correctly. So I'm good to go as far as this post is concerned.
  
  Thanks again!
  

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