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Has anyone been able to move a request into the TOP Request section manually.

Lou_GuardiaLou_Guardia Customer IT Monkey ✭

Have a request that would like to be displayed in the top request section even though it is not a top request. can this be done?

thanks

Best Answer

  • Billy_WilsonBilly_Wilson Cireson Solution Architect Advanced IT Monkey ✭✭✭
    Accepted Answer
    You can go into the ServiceManagement database and on the RequestOfferings table, add a numeric value to the Popularity field of the RO you want to promote. The lower the value, the higher the popularity so you may need to adjust some of the others.


    I recommend you back up the db completely before attempting an edit or update.

Answers

  • Billy_WilsonBilly_Wilson Cireson Solution Architect Advanced IT Monkey ✭✭✭
    Accepted Answer
    You can go into the ServiceManagement database and on the RequestOfferings table, add a numeric value to the Popularity field of the RO you want to promote. The lower the value, the higher the popularity so you may need to adjust some of the others.


    I recommend you back up the db completely before attempting an edit or update.
  • Lou_GuardiaLou_Guardia Customer IT Monkey ✭
    Thank you. Billy!
  • Justin_ClarkeJustin_Clarke Customer Advanced IT Monkey ✭✭✭
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