SCSM Console Update to 2016 - Active Work Items View Not Working Correctly (Cireson Portal)
No tickets created
in the SCSM console are coming into the Cireson Portal system.
2. Tickets in the “Active Work” view are not changing status. For example, they stay at “new” and never change to “submitted” or “in process”. If you go into one of these tickets, it says the correct status inside there. If you click “save” it will then reflect the current information.
I also had a few tickets in the Active Work view that I went into and the status was "completed". I clicked save, and then they were removed from the view (normal behavior when an SR is completed.
Has anyone seen this behavior? It seems that the view is not refreshing. I am not sure what to do about the SCSM console SR's not coming in either. Any help would be appreciated.