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SR Custom Status - Tags as Inactive

Greg_Tate

Greg_Tate Customer IT Monkey ✭

April 2017 in Analyst Portal

We created a custom status called 'Converted to IR' in the SR enumeration list. When we set the SR to this value, the ticket continues to show as Active in the Cireson portal. We'd like for the SR to disappear from the My Work view in the Cireson portal when an SR is set to this custom status. Is there a way to do this?

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Any statuses outside of Completed, Closed or Resolve will show in Active Work or My Work.
You could possibly make custom views for your users to use for this specific case. Or you could use filters to modify My Work view to remove work items in this status.

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Answers

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Any statuses outside of Completed, Closed or Resolve will show in Active Work or My Work.
You could possibly make custom views for your users to use for this specific case. Or you could use filters to modify My Work view to remove work items in this status.

5
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Greg_Tate Customer IT Monkey ✭

May 2017

Thanks for the reply Tony. This sets me in the path I need to go.

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