Data Access Service

Erin_MurphyErin_Murphy Customer IT Monkey ✭

Hi all,

Not sure if anyone has come across this before, but all of a sudden we have been getting issues in the console where users cannot log in. They are getting the following error:

 

We have had a look at the server and Memory is running at 99%

The service is running and if I hit restart, it times out and wont connect.

The only way to fix the issue is to restart the server. We have now had 6 server restarts in 2 months.

Does anyone have any clue or insight into how to fix this?


Thanks!

Answers

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    The first step in troubleshooting this would be to log onto the management server in question or open up remote Event Viewer, and check out the Operations Manager Event Log. I would expect to see a stream of connection errors between your SCSM mgmt server(s) and the SCSM SQL backend.

    The errors should be fairly indicative of what's going on.
  • Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Erin, instead of restating the servers you should be able to end the pid/process for the service.  Then start the service. 

    We have a similar scenario with a different application where we have to invoke this action.  (Monitor the service/processes with SCOM, then use SCORCH to execute a ps1 script to grab the pid of the service,  kill it,  then start the service)
Sign In or Register to comment.