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Data Access Service

Erin_Murphy

Erin_Murphy Customer IT Monkey ✭

May 2017 in Service Manager

Hi all,

Not sure if anyone has come across this before, but all of a sudden we have been getting issues in the console where users cannot log in. They are getting the following error:

We have had a look at the server and Memory is running at 99%

The service is running and if I hit restart, it times out and wont connect.

The only way to fix the issue is to restart the server. We have now had 6 server restarts in 2 months.

Does anyone have any clue or insight into how to fix this?

Thanks!

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2017

The first step in troubleshooting this would be to log onto the management server in question or open up remote Event Viewer, and check out the Operations Manager Event Log. I would expect to see a stream of connection errors between your SCSM mgmt server(s) and the SCSM SQL backend.

The errors should be fairly indicative of what's going on.

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

May 2017

Erin, instead of restating the servers you should be able to end the pid/process for the service. Then start the service.

We have a similar scenario with a different application where we have to invoke this action. (Monitor the service/processes with SCOM, then use SCORCH to execute a ps1 script to grab the pid of the service, kill it, then start the service)

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