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Watch list - email notifications

Sharon_SpearsSharon_Spears Customer Advanced IT Monkey ✭✭✭

The watch list feature is great, but how do end users know they have been added to a watch list.

At this point, OOB it appears there is no built in notification feature that you've been added to a watch list for workitems..

The user has to physically look at their watch list.  Users just don't do that.

The theory behind this feature is good, but for this to be a great value adding feature for users, it needs notification features for added to watch list, comment logs and resolved notification.

Much like the notify analyst reminder function (email listing all active workitems) a watch list reminder for users would be positive option.

I see the potential, but without notification its pretty much adds no value to the system unless you can tell the other users they are on a workitems watch list.

I have a number of teams that would use this function, but want notifications.



11 votes

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