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Watch list - email notifications

Sharon_Spears

Sharon_Spears Customer Advanced IT Monkey ✭✭✭

May 2017 in Service Manager Portal Feature Requests

The watch list feature is great, but how do end users know they have been added to a watch list.

At this point, OOB it appears there is no built in notification feature that you've been added to a watch list for workitems..

The user has to physically look at their watch list. Users just don't do that.

The theory behind this feature is good, but for this to be a great value adding feature for users, it needs notification features for added to watch list, comment logs and resolved notification.

Much like the notify analyst reminder function (email listing all active workitems) a watch list reminder for users would be positive option.

I see the potential, but without notification its pretty much adds no value to the system unless you can tell the other users they are on a workitems watch list.

I have a number of teams that would use this function, but want notifications.

14

14

14 votes

Submitted · Last Updated May 2017

Comments

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

May 2017

Thats a good feature request in my opinion, but please make all those notifiaction options available in one single app. (Here is my suggestion: https://community.cireson.com/discussion/2510/all-inclusive-notification-solution#latest)

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