Change Status - Easy method to Require Description Field
In our environment, we prefer to have both Incident Change Status fields to be Required when 'resolving' a ticket:
- Resolution Category (currently a required field)
- Resolution Description (currently not a required field)
I know that I could require the Resolution Description field by editing the Controller.js (which is not recommended/supported), however is there a better way?
I have refrained from creating a new Change Status/Resolve Task because I have not had the time to invest going through the Controller.js and identifying all the key components that would be necessary to ensure Parent Tickets are handled appropriately/as they do with the current task.
Picture below for reference: